Risk Narratives, Customized to Your Appetite and Format

No one became an underwriter because they love writing case notes. But that’s where a huge amount of time goes today. Referral notes, peer review memos, audit documentation, written and rewritten, case after case.

At multiple steps in the process, underwriters need to carefully document the risk story manually.

• A single case can take an hour, often several hours, to document.
• Underwriters are doing this work while balancing dozens of other tasks: reviewing new submissions, responding to brokers, preparing quotes, and managing existing accounts.
• Multiply that across a typical team handling hundreds of submissions each week. The result is thousands of hours spent each year on documentation alone.

And the real costs for insurers go beyond time.

1. Quotes go out slower to brokers and clients in markets where speed wins deals.
2. Audit and compliance risks increase when documentation is inconsistent.
3. When experienced underwriters leave, so does the knowledge of how to capture the right details in the risk stories.

Documentation is needed to make smart underwriting decisions and meet compliance standards. The question is: how do we get it without slowing teams down?

80% Automation, 20% Judgment.

Sixfold’s Narratives feature automates the repetitive parts of this process and standardizes how risk is communicated across the organization. It automatically generates risk narratives that match each insurer’s tone and format, while giving underwriters the flexibility to apply their own judgment where it matters.

[Shirley video explaining the feature]

Sixfold’s Narratives are built to:

• Align with the insurer’s unique risk appetite
• Surface key facts and risk insights that matter most
• Adhere to required documentation standards and formats

On average, underwriters save more than 90 minutes per case with this capability. For a 10-person team handling 200 cases per week, that adds up to over 20,000 hours saved every year, time they can spend underwriting, not writing.

“Think of all the documents you have to create for administrative purposes, maybe it’s a referral summary, maybe an account summary attached to a submission after a decision. Anything that requires you to synthesize the risk overall.

Sixfold is doing 80% of that for you: bringing together all the facts. Then the underwriter just adds the last 20%, the judgment call.”

-   Laurence, Head of Customers and Partnerships

Proven with Zurich’s North America Team

Narratives were developed and validated through the Global Zurich Insurance Innovation Championship.

Over a 6-week sprint with Zurich’s North America Middle Market team, Sixfold:

• Partnered with 16 underwriters and was used in 80%+ of their live submissions
• Processed nearly 4,000 pages of submission and web data
• Achieved 90 minutes time savings per submission on average

Sixfold was mentioned as a key driver in Zurich’s effort on capitalizing on new technology to improve accuracy and efficiency in underwriting process at Zurich’s Investor Day 2024

Add in a quote from Amy or Zurich Underwriter and link to blog post/ other content from Zurich - interview  to be added later :)

One Tool = Multiple Use Cases

The summarization and customization capability of this feature supports a variety of steps in the underwriting workflow, from intake through to decision documentation.

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AI That Actually Gets Used

The Narratives feature is a great starting point for insurers looking to bring AI into underwriting workflows today.

It takes the repetitive parts of the job off underwriters’ hands without requiring them to change how they already work. It simply gives them back more time to focus on the parts of underwriting they enjoy.

“I already have a picture of this risk in 20 seconds instead of formulating it on my own.”[3] [4] [5]
Zurich Underwriter

When underwriters experience that impact immediately, with fewer hours spent writing up cases and fewer rounds of revisions, adoption happens easily. AI becomes part of the flow of work because it genuinely makes the day-to-day tasks so much easier.

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